01Information we collect
Information you provide
- Contact & shipping details — name, email, and shipping address entered at checkout.
- Order details — products, quantities, and your chosen payment method.
- Correspondence — messages you send to our support team.
Information we do not collect
Because we accept only Interac e-Transfer and cryptocurrency, we never see or store credit-card numbers or bank credentials. e-Transfers are handled by your bank; crypto payments settle on public blockchains.
Information collected automatically
- Device & usage data — IP address, browser type, and pages viewed, used to operate and secure the site.
- Local storage — your shopping cart is stored in your browser’s local storage on your device, not on our servers.
02How we use your information
- To process, fulfill, and ship your orders;
- To confirm payment and send order updates and receipts;
- To provide customer support and respond to inquiries;
- To detect, prevent, and address fraud, abuse, or security issues;
- To comply with our legal and tax obligations.
We do not sell, rent, or trade your personal information.
03How we share information
We share personal information only as needed with:
- Shipping carriers — to deliver your order;
- Service providers — e.g. hosting and email delivery, bound by confidentiality obligations;
- Authorities — where required by law, subpoena, or to protect our rights.
04Cookies & local storage
We use essential cookies and browser local storage to keep your cart and session working and to understand basic, aggregate site usage. You can clear or block these through your browser settings, though some features (like your cart) may stop working.
05Data retention
We keep order and contact records only as long as necessary to fulfill orders, provide support, and meet legal, accounting, and tax requirements, after which we securely delete or anonymize them.
06Security
We use industry-standard safeguards — encryption in transit, access controls, and discreet packaging — to protect your information. No method of transmission or storage is 100% secure, but we work to protect your data and limit access to those who need it.
07Your rights
Under PIPEDA and applicable provincial law, you may request to access, correct, or delete the personal information we hold about you, and withdraw consent where applicable. To exercise these rights, email privacy@oumera.ca. We will respond within the timeframe required by law.
08Children’s privacy
The site is intended for qualified researchers aged 18 and older. We do not knowingly collect information from minors. If you believe a minor has provided us information, contact us and we will delete it.
09International users
Ouméra Research operates from Canada. If you access the site from outside Canada, your information may be processed in Canada under Canadian privacy law.
10Changes to this policy
We may update this Privacy Policy from time to time. Changes take effect when posted here with a revised “Last updated” date.
Questions?
Reach our team at support@oumera.ca and we’ll respond within one business day.