Help Center

FAQ & Help

Everything about ordering, payment, shipping, and returns. Can’t find it? Email support@oumera.ca.

General

What is Ouméra?: Ouméra Research supplies research-grade peptides for laboratory and research use only. Every compound is independently verified to 99%+ purity by trusted third-party labs via HPLC and mass spectrometry.
Are these products for human use?: No. All products are sold strictly for in-vitro laboratory research and are not for human or veterinary use. See our Research Disclaimer.
How do I know the purity is real?: Every batch ships with a Certificate of Analysis, and the latest batch for each compound is listed in our COA Library. Full HPLC and mass-spec reports are available on request.

What payment methods do you accept?: Interac e-Transfer and cryptocurrency (BTC, ETH, and USDT on ERC-20). Both are confirmed automatically — usually within minutes.
How is my payment confirmed?: For e-Transfer, include the order reference in the message and we match the deposit automatically. For crypto, send the exact amount shown at checkout and we detect it on-chain. You'll get a confirmation email once it lands.

How fast do you ship?: Orders confirmed before 2:00 PM ET ship the same day. Every order ships discreetly with full shipment protection.
What if my package is lost or damaged?: Every order is covered. If your package is lost, damaged, or stolen in transit, we reship it at no cost once the carrier issue is confirmed.
Do you ship outside Canada?: Contact us at support@oumera.ca to confirm availability for your location before ordering.

What is your return policy?: Opened or used products can't be returned, as they're sensitive research materials. If a product arrives damaged, incorrect, or below its stated purity, contact us within 7 days for a replacement or refund. Full details in our Terms of Service.

How do I track my order or check its status?: We email you at every step — order received, payment confirmed, and shipment. Keep your order reference (e.g. OUM-XXXXXX) handy and reach us at support@oumera.ca with any questions.
I haven't received my confirmation email.: Check your spam folder first. If it's not there within an hour of paying, email us with your order reference and we'll sort it out.

Our team replies within one business day.